Terms and Conditions

Refund Policy:

Thank you for shopping at KokoConnect.tv. We want to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

Refund Eligibility: To be eligible for a refund, you must meet the following criteria:

1. Request for Return: You have 15 calendar days to request a return from the date you received your order. After this period, we may not be able to process your request.
2. Device Condition: The device must be returned in its original condition, unmodified, and free of damage or changes to its cosmetic appearance. It should include all original packaging, accessories, manuals, and any other items that came with the product.
3. Proof of Purchase: You must provide proof of purchase, such as an order number, invoice, or receipt.
4. Return Authorization: Prior to returning the device, you must obtain authorization from our customer service team. Please contact us at kokoconnect@gmail.com or info@connectdirectonline.com to initiate the return process.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Please note that depending on your payment provider, it may take some additional time for the refund to be reflected in your account.

Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

1. Digital downloads or streaming services.
2. Gift cards or vouchers.
3. Products that have been damaged due to misuse, neglect, or improper handling.

Contact Us: If you have any questions or concerns about our refund policy, please contact us at kokoconnect@gmail.com or info@connectdirectonline.com

Terms of Service:

By using the website http://kokoconnect.tv/, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.

1. Intellectual Property: All content, including text, graphics, logos, images, audio clips, video clips, and software, on the website is the property of KokoConnect.tv and is protected by copyright laws. You may not modify, reproduce, distribute, display, or transmit any portion of the website without prior written consent from us.
2. Use of Website: You agree to use the website only for lawful purposes and in a manner that does not infringe upon the rights of others. You are prohibited from posting or transmitting any material that is unlawful, defamatory, obscene, abusive, or otherwise objectionable.
3. Third-Party Links: Our website may contain links to third-party websites or services that are not owned or controlled by KokoConnect.tv. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the terms and conditions and privacy policy of any third-party website that you visit.
4. Limitation of Liability: In no event shall KokoConnect.tv, its directors, employees, partners, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the website or the inability to use the website.
5. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [Your country/region]. Any dispute arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in [Your country/region].
6. Modification of Terms: We reserve the right to modify or replace these terms